General Questions
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant colour, if applicable.
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing The Trend Makers account or simply continue as a new user, Register through E-mail, Facebook or Gmail and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email once your order is dispatched. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
Trend Makers ready to ship stock is usually shipped within 1-3 working days and is delivered within 3 -10 working days if the order is PREPAID and 7-10 working days if order is COD.
- All orders come in fully sealed packages to make sure that all your goods are delivered to you in a perfect condition.
Most of our items can be exchanged for a new colour, size or entirely a new model.
If you are not able find any other model fit in the present stock, you can easily return the product and opt for a refund.
The balance of return amount will be refunded as credit points in your Trend Makers account. The Trend Makers credits are valid for 3 months and can be availed on all future new collections, sale etc. (No Refunds in bank available)
For products that can be exchanged,
We Adopt a 3-DAY EXCHANGE policy as long as the returned
products are unused, undamaged, and returned with all original packaging and tags.
Please note- Free gifts/ Products won or received in promotional offers, and products purchased on Sale cannot be exchanged.
We at Trend Makers hope you love our products just as much as we do! But in case you’re unhappy with anything you have received from our store, we are always there to help our customers since we would like you to have complete peace of mind when buying products from us.
Trend Makers offers a simple ‘NO QUESTIONS ASKED’ 3 days return or exchange policy to our customers. The customer can raise a request anytime within 3 days of delivery.
If you opt for a return, You will get your money back in the form of store credits for the balance/whole amount which will be valid for 3 months.
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks.
If your product is faulty or we sent you an incorrect order by mistake-
Please mail us the proper issue at support@thetrendmakers.com with reference pictures of the product along with damage details within 24 hours of product delivery for assistance.
Subscribing to The Trend Makers gives you an access to regular updates about the sales, new collection of products before others and also about the secret discounts and offers.
Do not worry! Sometimes our system gets flooded with new orders due to which there occurs a slight delay in updating the order details of the customers in the ‘My Account’ section. Please be patient, your order details will automatically be updated as soon as the system issue is resolved.
If you do not get confirmation details with the next 60 minutes, please write to us at support@thetrendmakers.com
Purchasing Questions
Free gifts received with order and sale items are non-exchangeable.
- As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
- For any other assistance/issues you can write to us at trendmakerbags@gmail.com or call us on our helpline number 9644979319 and we’ll help sort things out.
Yes it is necessary to register and log in to your The Trend Makers account to place an order. Guest users are not allowed to place orders.
- To find out when your order is arriving, you need to first log in to your account. Click on My Account> Track Order and you may see all the details regarding your order.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email. Once your products have been shipped, you will be notified again via email.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at trendmakerbags@gmail.com, we will see what we can do to help.
Orders are usually processed and shipped within 1-3 working days of placement, once shipped, are typically delivered in 3-5 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, cover restrictions, etc.).
COD Orders that have not been shipped can be cancelled by logging into your The Trend Makers account, clicking ‘Orders’ and then ‘Cancel Order’, or notify us immediately at trendmakerbags@gmail.com
Prepaid orders are not eligible for cancellations. In case any order (COD/Prepaid) is shipped then we won’t be able to cancel the order under any circumstances.
Yes, we absolutely do. You can email us with your order and design details at trendmakerbags@gmail.com. We’ll also try and work out a discount for you, depending on the quantity of your order.
You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.
- If a product goes out of stock while adding or after you have added it to your shopping cart then you will immediately be updated about the same, as you cannot place orders for products which are out of stock due which you may receive an error while you checkout.
At present we deliver only in India. We are soon coming up with international shipping.